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Dear customer, this hotel takes compliance with European data protection regulations very seriously and thus INFORMS YOU that with regard to the personal data collected in the satisfaction survey and in accordance with Article 13 of the Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and the free movement of such data (hereinafter GDPR), that:

  • Personal data is the responsibility of MACHADO Y GALAN S.A., with Fiscal ID number A38005153, offices at Calzada Martianez 2, 38400 Puerto de la Cruz, telephone number +34 922385052 and email address
  • Your data is processed to allow bookings to be completed on the website and then managed. Data may also include responses to any questions made through our contact form.
  • The legal basis for data processing is the consent you provide when checking the box to accept the privacy policy. You have the right to withdraw this consent at any time.
  • The processed data will not be transferred to any third parties unless there is a legal obligation to do so. Data processors will receive personal data if that data is required to provide a service. The company has a document with the names of all the recipients of your personal data which you may request at any time.
  • You have the right to request access to the personal data held on you in order to request its rectification or deletion, limitations on its processing and data portability. Requests may be made in writing to Calzada Martianez 2, 38400 Puerto de la Cruz or by email to A photocopy of your personal ID must be provided. Requests may also be made by contacting the data controller to obtain a standard request form. You may also register a claim with the AEPD if you are not satisfied with the exercise of your rights.
  • You have the right to register a claim with the pertinent authority with regard to any breach of applicable data protection regulations.
  • This site uses cookies that are considered personal data and subject to the applicable cookie policy.